Between dealing with difficult people and navigating through unexpected and complicated situations, the typical day at the office involves making countless choices on how to engage with others To succeed in the long run, good work relationships must be carefully developed and maintained A Survival Guide for Working with Humans presents real-life оехик scenarios of specific work relationship problems, along with interactive quizzes, and answers on how to solve each of the problems The book shows readers how to: - Deal with ethical dilemmas in the workplace; - Resolve everyday conflicts; - Know when to speak up, when not to, and what to say; - Make a graceful retreat from an unwinnable confrontation A snappy, conversational style combines with dozens of practical tools and examples to make a fascinating, essential book Автор Джини Грэм Скотт Gini Graham Scott.  Кто сильнееИздательство: AMACOM/American Management Association Мягкая обложка, 176 стр ISBN 0-81447-205-2.